Return Policy

You may return goods for a full refund within thirty days of receipt of the goods provided the goods are unused, in their original packaging, and in a re-sellable condition. You will receive a full refund for the goods that were purchased on receipt of the goods in the condition described previously.

You may contact us within those fifteen days via email and we will provide instructions on returning the goods and offer any assistance we can to you.

Within those thirty days after receipt of the goods, you can have a change of heart and decide you do not wish to keep the goods or it turned out someone else bought the same item for you.

We will provide a full refund for the goods and any other related charges except when the item is part of a number of items within an order than the delivery charge will stand.

Faulty Goods

While we test every Smart TV Box before dispatch, we realize faults can happen at any stage, if so we must be notified immediately of any defections or faults in a product that you have purchased from our website. These products must then be returned to us and upon receipt by us of the product, an exchange, credit or a full refund will be given for the product found to be faulty.

We reserve the right to check and test the product received back faulty to verify the fault and then provide a replacement, exchange, or refund.

If upon inspection the product shows no sign of fault and is working as described, in that case, the product will be returned to the customer with an explanation on its use provided in cases of user error or misinterpretation on instructions. It is very rare this occurs and we do our utmost to provide assistance via email or telephone to help in using any products, including instructions, software issues.

Customer Support

Customer support is available at Toll-free number: 18002678466
Monday to Saturday from 10 AM to 7 PM.